We are looking for a customer-focused team member to join our Team in Zagreb, Croatia. As a member of our Support Team, you will have a direct impact on customer experience and our overall product. This is a full-time and work-from-home position.
Please note that it is preferable to be located in Zagreb as there are regular team events organized in the city.

Your day-to-day will include:

• Identify members’ needs

• Help our members become experts at using our platform

• Answer emails of English-speaking members from around the world to find solutions to their issues (difficulties on a page, cancellations, refunds, etc.)

• Help our members find an exchange (and enjoy the best holidays of their life!)

• Create your own project, (or participate in the creation) with the aim of continuing the innovation of HomeExchange.com

We have a rotation shift schedule. The schedule will always be communicated in advance.

Rotation shift - morning shift from 8-16h and afternoon shift from 16-00 (i.e. to midnight)

• You like teamwork and international environments

• You love helping people and making them happy

• You are an expert at listening and communicating

• You are adaptable and enjoy working in a fast-paced environment

• You are accurate, organized and reliable

• You have the ability to take initiatives

• You are an avid learner and like sharing your knowledge

• Prior experience in customer service

• Bilingual in English - another language speaking is a plus

• Experience with support/CRM tools, such as Zendesk