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Hivebrite
Hivebrite

Production Support Engineer - Paris / Nice / Full Remote from France

Permanent contract
Paris
Salary: Not specified
Fully-remote

Hivebrite
Hivebrite

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The position

Job description

🌟YOUR ROLE WILL BE :

As a Production Support Engineer working at Hivebrite, being part of the Production Support Team, your primary goal is to solve customer incidents.

🌟YOUR MISSION WILL BE:

  • Troubleshoot and solve technical issues (bugs or incidents) arised to the Production Support Team by your software engineering skills.
  • Identify root causes of technical issues in production and out of box failures (recover first)
  • Follow, propose and report key metrics and indicators regarding the performance of the incident management and associated processes, in collaboration with other members of the team and stakeholders.
  • Ensure counter-measures (rollback, toggle-off, hotfix…) defined to recover incidents are adequate and limit risks of further incidents.
  • Help to improve the monitoring.
  • Suggest improvements regarding our production scalability.
  • Be a key contributor to our Disaster Recovery Plan.

    • 🌟YOU MIGHT BE A FIT IF:

  • Basic knowledge of one programming language (Java, PHP, Ruby etc.)
  • Knowledge of SQLKnowledge of Cloud technologies (ideally GCP)
  • Strong analytical skills when it comes to quickly understanding new and complex technical challenges
  • Good problem-solving and troubleshooting skills
  • Strong customer focus and service attitude
  • Strong sense of responsibility and reliability regarding promises and commitments
  • Team play spiritHigh willingness to learn and develop oneself

    • 🌟RECRUITMENT PROCESS

  • A 60 min video-call with with our Head of production support  to better understand your career plan and answer any of your questions
  • A 60 min video-call with a functional expert and a developer
  • A 30 min video-call with our Head of Human Resources to better know you and answer any of your questions at this stage of the process
  • 🚀Our recruitment process lasts max 15 working days and we can deliver an offer 48 hours after the final interview

    • 🌟PERKS - Office & Team Life

  • A brand new office in the centre of Paris with a rooftop just for us! Billard, Table football, gym room and even have a karaoke room ! 🏠
  • An international work environment, with an office in Paris, New York and Sydney. FYI, we have more than 30 different nationalities at Hivebrite!  🌍
  • The latest in Apple’s equipment 🍏
  • Check out our instagram page here to discover our team 📷

    • 🌟HIVEBRITE'S BENEFITS

  • A competitive salary package (healthcare, commute…)
  • A Swile card that you can use for lunch 🍔
  • A flexible remote policy
  • Yearly off sites seminary (the last one was in Marrakech) 🏖
  • 50% refund of transport costs 🚌
  • RTT

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