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Hero
Hero

Customer Support Specialist - Barcelona (M/F)

Join our Ops team as a Customer Support Specialist in Barcelona. You will handle customer support tickets in multiple languages, deliver exceptional onboarding and ongoing customer care, and collaborate with various teams to maintain compliance standards. You should be fluent in English and at least one other language, have excellent communication skills, and be customer-oriented. Enjoy a competitive salary, flexible remote work policy, and a vibrant office atmosphere.

Suggested summary by Welcome to the Jungle

Job summary
Permanent contract
Barcelona
Occasional remote
Salary: €20K to 25K
Starting date: September 28, 2025
Experience: < 6 months
Education: No Diploma
Skills & expertise
Communication skills
Team building
Key missions

Handle and resolve all customer support tickets in French, Spanish, Italian, and German with high quality and responsiveness.

Act as a brand ambassador by delivering exceptional onboarding and ongoing customer care, ensuring continuous customer satisfaction.

Collaborate closely with the RIST and Compliance teams to support onboarding processes and maintain compliance standards.

Hero
Hero

Interested in this job?

Questions and answers about the job

The position

Job description

Your Ownership? 💪

As a Customer Support Specialist, you will join the Ops team, whose overall mission is to deliver the best user experience across our various services. This includes onboarding and supporting our merchants throughout their use of our solutions.

Are you ready for this thrilling challenge? 🚀

As a Customer Support Specialist, your missions will be to:

  • Handle and resolve all customer support tickets in French, Spanish, Italian, and German with high quality and responsiveness.

  • Act as a brand ambassador by delivering exceptional onboarding and ongoing customer care, ensuring continuous customer satisfaction.

  • Collaborate closely with the RIST and Compliance teams to support onboarding processes and maintain compliance standards.

Preferred experience

Your Hero Profile? 🦸

  • You speak both English and either French, German or Italian fluently (2 languages) ; proficiency in a third language is a strong advantage.

  • You have excellent communication skills and can switch fluently between speed and quality in your responses.

  • You are customer-oriented, with a strong focus on maintaining satisfaction rates above 90%.

  • You thrive in a fast-paced environment and are proactive in contributing to process improvements and knowledge sharing.

Your perks? 💵

  • 💲A salary range of 20 to 25K€

  • 💻A flexible remote work policy.

  • 🗼Office in the heart of Barcelona

  • 🦸🏻 A team of experts, united and driven by a common passion for company development.

  • 😎 A warm working atmosphere, with plenty of downtime: ice-breakers, regular team-building activities, afterworks, team lunches, seminars, etc.

  • 🥗Meal vouchers to enjoy at lunchtime.

Recruitment process

Your hiring process? ⏰

Get set! To secure an offer, you’ll need to navigate through a swift 4-step process:

  • 30-minute Visioconférence with our TA Specialist, Maëlis. You’ll also have a Job simulation Exercise to complete at the end of the first call.

  • 30-minute Visioconférence with your future manager, the Lead Ops, Pierre

  • Team fit with some of our HERO’s

Practical details:

  • Full-time contract.

  • Availability: ASAP.

  • Based in Barcelona

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