General RoleAssist in the daily store operations and manage team deliver quality service while achieving individual targets, identifying customers' needs, developing client relationships, and delivering post-sale servicesManage the store independently in the absence of boutique managementTo achieve non-sales objectives (i.e., service provision and visual presentation of the store) in order to enhance customer satisfactionTo collect, analyze and solve customer complaintsResponsibilities:1.) Budget and SalesHelp to achieve annual and monthly targets, monitor and review regularlyEnsure the boutique reaches the target mix per product department and responsible for the sales of owned product departmentAnalyze sales data and provide constructive suggestions for improvementExecute in-store incentive programs to drive sales objectives, evaluate results and effectiveness2.) Stock and Process ControlEnsure the group procedures are respected and take necessary actions to avoid discrepancy or stock lossWork with operation team on regular stock take and be able to explain discrepancies or irregularitiesIdentify best-selling, slow moving, aging and overstock items, and to propose concrete action plan3.) MerchandisingEnsure the visual merchandise corresponds to the product's sales planSuggest visual presentation for improving the sales through of slow-moving itemsMaintain shop display and environment in line with group guideline4.) Store OperationsBe present in sales floor as shift leader to oversee store operation, assist team whenever requiredEnsure store procedures are properly followed and smoothly operatedHandle all customer complaints and difficult situationsConduct briefing session and act as Key Holders and a contact person in case of emergencyPropose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency5.) Team ManagementMotivate and coach team member to achieve sales and non-sales objectivesObserve and review staff's performance with managers on regular basisBuild morale and foster team spirit, encourage open two-way communicationMonitor and manage the team to ensure enough manpower on floor to serve customersOrganize the team to brief other team members after their training session to make sure that all teams share the knowledgeIdentify training need; follow-through team's learning and practices; ensure on-going applications at workplace6.) Clientele Development and CRMSupport and coordinate company events to develop a closer customer relationshipEducate and convey brand messages to customers through different meansEnsure customer database management and proper daily handling: explore new recruitment system to increase customer databaseRequirements:Tertiary education or aboveMinimum 6 years' relevant management experience in luxury retail or similar capacityKnowledge of different aspects of shop operationsGreat presentation, communications, and interpersonal skillsStrong analytical mindset and ability to provide effective solutionGood Leadership skills and encourage teamworkCurious individual with good problem-solving skills and eager to seek for challengesHands on computer knowledge of MS officeFluent in both verbal and written Cantonese, English and Mandarin"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"