Major Responsibilities:

Inventory Control:

• Daily stock operations management and control for a perfect stock accuracy
  • Process all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows (receiving, transfers and shipments, returns etc.).
  • Manage the daily replenishment of all storage areas on the salesfloor (products and packaging)
  • Monitor and close expired reservations and reintegrate them into available stock
  • Assist in the follow-up and correction of negative stocks daily
• Manage defective / shopsoiled products 
• Stock takes and cycle counts
  • Plans, prepares and execute stock takes and cycle counts
  • Scanning and investigating discrepancies, followed by consolidating final reports to be submitted to the Finance department.
  • Recommend or propose corrective actions to improve future stock takes results (methods, tool, training…) and reduce shrinkage
• Process improvement from current storage process
  • Implement an optimized organization of storage through understanding of our existing storage process and feedback from the store team
  • Ensure an appropriate implementation of storage rules, stock procedures and best practices by all team members , and raise alerts to your manager when necessary
  • Become a subject matter expert for all stock-related processes and tools
• Warehouse management
• Upkeep of the warehouse inventory of saleable and non-saleable stock.
• Plan monthly visits to oversee upkeep and execute cycle counts.
• Manage the current inventory and reorders of Packaging.

Store Administration and After-Sales Service:

• Management and follow-up of customer services 
  • Managing all customer services – complaint handling, follow-ups in relation to store IT tools
  • Responsible for the quality of follow-up for all customer services by establishing follow-up routines.
  • Partnering sales team to optimize and simplify the back-office follow-up of those services
  • Performance follow-up and continuous improvement on customer services and responsible for the business performance of all service-related operations
• Compliance and knowledge on internal procedures
  • Manage the store archiving for relevant documents, following the local and Group internal control rules
  • Supporting the sales teams towards a perfectly accurate use of their digital tools and be the store’s key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue
  • Be responsible for the application of procedures related to internal control and health & safety
• Store orders
  • Organize the supply of office stationeries, food & beverage, and other relevant tools, coordinate with suppliers, control delivery and invoicing

Requirements & Capabilities:

• Passionate about retail and luxury
• Significant previous experience in retail back of house operations position 
• Very organized, rigorous, and reliable, able to organize his/her work autonomously and to anticipate
• Service- and customer-oriented (internal and external customers), with excellent communication skills 
• Proficient with Excel / IT tools
• Team player - first experience of management appreciated if supervising security and/or tailor and artisan
• Language requirements: fluency in English is mandatory (written and oral). Additional languages spoken or written are a plus