KEY RESPONSIBILITIES1. Sales & Service

• Contribution to turnover of store through selling.
• Demonstrate warmth and patience in all dealings with our customers, always displaying a 'can-do' attitude.
• Begin to deal with customer requests and ensure efficient communication with the client and relevant colleagues throughout.
• Develop your knowledge of the after-sales support processes.
• Be proactive yourself in familiarising yourself with merchandise to enhance product knowledge.

2. Client

• Ensure strong customer communication during selling ceremony and in after sales.
• Demonstrate active listening skills to discover more about the client and to develop loyalty and long-lasting relations.
• Accurate CRM capture and recording of client data.

3. Standards

• Active participation in store communications such as daily team briefings
• Demonstrate excellent communication skills - both verbal or written.
• Maintain store standards and become familiar with daily procedures.
• Ensure merchandise is handled with care and consideration.
• Adherence and upholding of House procedures.
• Familiarise yourself with the visual merchandising basics - both front and back of house.
• Carry out regular stock replenishment and organisation of product.
• Become acquainted with all metiers.

4. Training

• Successfully participate in and complete any training provided
• Share information with colleagues and proactively convey learnings when interacting with clients

COMPETENCIES AND SKILLS

• Acts as a team player
• Take initiative
• Demonstrates warmth and empathy, especially with objections
• Stays calm when under pressure whilst also being adaptable and versatile
• Acts as a true ambassador of the House
• Hold a high level of personal standards
• High level of English (at least a B1 level is required). Other languages are a plus

"Hermès Ibérica is committed to gender equality and equal opportunities at all levels and for all employees. As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure"Hermès, creadora, artesana y comerciante de objetos de alta calidad, es desde 1837 una maison familiar e independiente francesa con más de 20 000 empleados en todo el mundo. Impulsada por su permanente espíritu emprendedor y su constante nivel de exigencia, Hermès cultiva la libertad y la autonomía de cada individuo mediante una gestión responsable. La empresa perpetúa la transmisión de un savoir-faire excepcional mediante un fuerte anclaje territorial que respeta a las personas y los recursos. Dieciséis oficios nutren la creatividad de la maison, cuyas colecciones están presentes en más de 300 tiendas en todo el mundo.