Key Responsibilities

• Facilitate and support all product training programs for the network, including but not limited to the following:
• Product training: seasonal trainings and strategic product focused trainings
• Identify training requirements and develop training materials to suit each store
• Design and develop effective focused training modules for in-store morning briefings and digital training
• Strategically plan product training to support the retail teams to drive performances in key metiers
• Support store openings, Retail animation and ad hoc event when necessary
• Actively participate in training seminars
• Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting
• Be the liaison for Hermès international training department and the regional training team
• Contribute feedback and share best practices on product training related topics
• Develop effective training programs to improve retail performance
• Promote self-learning culture for retail teams to advance learning of our products, heritage and know how

Requirements & Capabilities:

• Fluency in English and Thai, with the ability to deliver sessions in both languages
• Passionate about training, extensive product knowledge, and a good understanding of retail trends
• In-depth knowledge of luxury brand standards, products, and client expectation is a plus
• Clear and confident presentation and communication skills to ensure productive training sessions
• Proficiency in Microsoft Office, especially Microsoft PowerPoint
• Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask
• Works autonomously and proactively

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"