Responsibilities:• The role is located in store and reports to Sales and Service Team Leader• Handles all back office operation tasks including after sale service, CRM data update and analysis reports• Works closely with related parties on after sales service• Support Boutique Manager on all different reporting and analysis on important métiers• Support Store Management on general store administrative tasks and maintenance• Works closely with Store Management to ensure that all company policy/procedure in store are followed• Manage back-office customer service-related tasks• Assist with implementation and accurate use of Group IT Tools• Identify the system weakness of boutique and advise plan of improvement• Regular reporting to management and ensure information is well transmitted to related partiesRequirements:• At least 3 years of experience in luxury retail or at least 6 years of experience working in a multi- tasking customer-oriented environment• Motivated to learn and to improve• Proactive, self-initiated, detail minded, creative, good team player, good communication skill• Flexible, good common sense and good problem solving skill• Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus• Familiar in computer operation with very good knowledge on usage of excel