MAIN RESPONSIBILITIES

• Work across multiple floors and product categories areas to support sales team requests in terms of retrieving additional sizes, colors and options for clients. Provide excellence service while doing so.
• Deliver and move products between floors and/or BOH & floor areas as needed for client advisors and/or stock team.
• Ensure that all the merchandise are stocked and replenished everywhere (shop floor and BOH) in an efficient and precise manner according to the principles of Smart Ops.
• Work closely with the cashiers' team to regularly collect the returned products from the cash counters and deliver them to the stock team for re-labeling.
• Participate in the store inventory, cycle count and manual count when advised by the line manager.
• Maintain a clean and well-organized sales floor and stockrooms that meet both visual merchandising and operational standards.
• Assist the sales team during multiple-products transactions with quantities check, wrapping and packing.
• Assist the stock team with placing the products into the designated areas following the deliveries upon the advice and agreement of the Line and Shop floor Manager.
• Liaise with the relevant teams to replenish packaging, stationery, and fragrance samples only upon the advice and agreement of the Line and Shop floor Manager.
• Be available to assist the client experience team to collect the clients' services such as reservations, after sales, alterations, customer orders and link payments purchases.
• Support the shop floor team with additional customer facing duties such as clearing the fitting rooms, shoes boxes and clothes.
• Apply appropriate loss prevention techniques (vigilant attitude and producy care) at all times.
• When approached by clients, kindly direct them to the CEX team or floor manager for assistance, ensuring they receive the support they need.
• Assist the clients to carry their purchases to specified locations only when requested by a manager.

• Excellent communication skils.
• Prior experience in a similar role preferred.
• Ability to prioritize and manage the time efficiently.
• Ability to work efficiently in a fast-paced environment.
• Solution oriented.
• Good organizational skills and ability to work independently.
• Capability to learn quickly.
• Ability to work well with the team.
• Positive and "can do" attitude.