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Customer Excellence Front Office Agent - Trilingual FR/NL/EN - Temporary Contract (m/f/x)

Permanent contract
Salary: Not specified
No remote work


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Questions and answers about the job

The position

Job description

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?



  • You will manage the portfolio of Benelux retailers related to orders, deliveries and invoices, in close collaboration with customers and internal departments as Sales, Supply chain, Demand planning, Finance, etd.
  • You will ensure timely order, delivery and invoice processing including creation of replenishment orders for VMI-customers.
  • You will contribute to high service level and low complaint rate (log/admin), and increase customer satisfaction.
  • You will oversee customer complaints on deliveries /invoices based on input of Customer Service Backoffice in Shared Service Center, Sales and Carrier.
  • You will update prices in SAP and create pricelists.
  • You will support own and other departments (Sales, Demand planning, etc.) with relevant info on orders, deliveries, etc.
  • You will collaborate with the Customer Excellence Manager in dedicated projects (internal and external), and participate in customer and carrier meetings.
  • You will support your team colleagues during holidays and high-peaks.

Preferred experience


  • You hold a Bachelor’s or Master's degree in Economics, Finance, Supply Chain, or related.
  • A first experience in a similar function or environment is a clear advantage. 
  • You are trilingual: you have excellent written and spoken Dutch and French, with a good level of English.
  • You have strong personal skills: dynamic, eager to learn, pro-active, responsible, punctual and team skills.
  • You are hands on, result oriented, service minded, stress resistant and well organized.
  • You are a good communicator (written/verbal), able to build good relationship with customers, service providers and colleagues.
  • Strong administrative skills in systems (Excel/Word), able to focus on details and at the same time capable to recognize headlines in processes.
  • A knowledge of SAP SD is an advantage.
  • Growth potential (able to develop with new responsibilities and projects).
  • Available to work in Brussels for 6 to 9 months.


  • Competitive Compensation and Benefits: A competitive compensation package that includes an attractive salary, performance-based incentives, and comprehensive benefits.
  • Employee Well-being: Your well-being matters to us. Henkel offers various programs and initiatives focused on employee health and well-being. These may include wellness activities, employee assistance programs, and work-life integration support.
  • Work-Life Balance: We understand the importance of maintaining a healthy work-life balance. Henkel promotes a flexible work environment that supports personal and professional commitments, allowing you to thrive both in and outside of the workplace.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

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