This is a full-time position.

We are currently hiring an Onboarding Specialist who lives in London and is able to travel across the city to different properties every weekday.

Responsibilities

• Visit newly acquired properties in order to fully onboard and make the home “GuestReady”.
• Take photos/videos throughout the property including all the inventory/amenities/check-in process.
• Detailed lists of property layout, amenities, furnishings.
• Writing down any damages, wear and tear, broken amenities e.g. damp, no hot water, broken dishwasher.
• Create a report for the owner with missing items, damages and recommendations to improve the guest experience.
• Setting up keys at nearby stores.
• Ongoing quality checks of the units under management, including furnishing upgrades, cleaning and maintenance checks, with formal reports after each visit.

Requirements

• A presentable and friendly person, ideally having experience working in customer service/ hospitality as you will have to interact with owners.
• Reliable and trustworthy as you will be carrying keys to our homes.
• Able to troubleshoot appliances and heating or hot water if there are minor problems.
• A keen eye for detail is crucial.
• Ability to write very detailed instructions.
• Self-driven, self-motivated, proactive.
• Ability to prioritise, structure and solve problems.
• Basic understanding of maintenance and property damage.
• Fluency in English is essential, with excellent verbal and written skills.
• Understand the value of customer satisfaction and put it at the heart of your work.
• Ability to travel every weekday within London.
• Confident being in the field.
• Experience within property management or interior design is desirable.

You will receive training documents as well as multiple training days with our Onboarding Field Specialist.

Benefits:

• Work laptop
• Travel cost + lunch allowance if travelling outside of London
• Work phone
• Regular social events
• Learning and development budget

Salary: £26,000

Please send us a brief response outlining your interest, your availability, and other commitments, and what makes you suitable for the role!