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Customer Support - B2B SAAS (Climate Tech)

Job summary
Permanent contract
Salary: €30K to 32K
Starting date: March 17, 2024
Occasional remote
Experience: > 2 years
Education: Associate Degree
Skills & expertise
Attention to detail
Communication skills


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Questions and answers about the job

The position

Job description

General Purpose 🌱

Join Greenly’s Customer Support team, dedicated to delivering the best possible experience for our clients. As a crucial member of our relatively new team, we are seeking an individual with previous customer-facing experience, preferably in a SaaS company, to ensure prompt and exceptional assistance to our clients. ✨ Embrace the opportunity to be part of a young and growing team passionate about customer success.

Duties and Responsibilities 🤝

🎧 Customer Engagement: Interact with customers primarily through our Intercom platform, delivering prompt solutions to their queries and actively facilitating their progress with assigned tasks.

🤝 Collaboration with Teams: Work closely with product specialists and other teams to ensure consistent and informed support, actively providing insightful feedback to enhance overall customer satisfaction.

📥 Ticket Prioritization: Prioritize daily tickets and customer progress follow-up, aiming to exceed customer expectations with every interaction.

🌐 Communication Mastery: Translate customer questions into clear and concise answers, actively contributing to enhancing their overall customer experience.

🎙️ Expanded Opportunities: As you progress in the role, there will be opportunities to lead webinars, write articles, and take on additional responsibilities such as leading onboarding sessions, contributing to the dynamic growth of our team.

🌍 Passion for Customer Success: Demonstrate an enthusiastic commitment to customer success and an eagerness to contribute to our evolving team.

Ultimately, your role is integral to providing outstanding customer support, fostering positive interactions, and contributing to the continuous growth and success of our team! 🚀💚

Preferred experience

You are the candidate we are looking for: 👍

  • 🤝 You are passionate about customer support and have previous experience in a customer-facing role. SaaS experience is a bonus.

  • 🇫🇷🇬🇧 You are fluent in French (~C2) and English (C1), and you love interacting with customers while providing them with clear answers and strong support

  • 📌 You are detail-oriented and organized, always prioritizing top-notch customer care

  • 🚀 You are an adaptable, curious/independent learner, thriving in fast-paced, dynamic settings like our scale-up environment

  • 🧩 You possess a problem-solving mindset and can think on your feet to find effective solutions.

Ultimately, you want to fight climate change and help us reach 1B tons of carbon under management ! 🕊️

🍭 Benefits:

  • 🏢 Beautiful offices in the heart of Paris (9e arrondissement)

  • 🎉 Regular fun Off-site events

  • 👫 A young and innovative team

  • 💻 A Macbook Pro for work

  • 🏠 Flexibility to work remotely

  • 🏥 Private medical insurance with Alan (incl. mental wellbeing 🧘‍♀️)

  • 🚇 50% Navigo reimbursement

  • 😊 A culture of autonomy and transparency

Where skills are equal, preference is given to disabled candidates and other grantees of the obligation to employ.

Recruitment process

  • 1st call with Karel, from the HR Team 💚

  • Take Home Assignment 👍

  • 2nd call with Elisa, Onboarding Manager 🌱

  • Final call with our Head of Operations, Ying 🍀

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