General Purpose 🌱

Duties for the Customer Success position will include developing positive customer experience and improve the customer experience through product support. The Customer Success position has to maintain ongoing customer relationships, implement success programs, contribute to sales, onboard clients, and answer to customers’ queries.

Duties and Responsibilities 🤝

🌟 Enhance client connections and lead vibrant client portfolios that invigorate our business landscape daily.

🎧 Engage with customers through our cutting-edge Intercom platform, ensuring their voices are heard and solutions are swiftly provided 🚀

🤝 Collaborate with diverse teams, from Product Specialists to Climate Experts and Account Managers, ensuring a unified support journey

📥 Manage daily interactions, viewing each ticket as a golden opportunity to exceed customer expectations

🌐 Guide and support our customers, turning their questions into moments of clarity and confidence

🔄 Regularly update and amplify our Intercom articles, ensuring customers always have the freshest insights at their fingertips

📊 Dive deep into performance analytics, leveraging KPIs to continually enhance our strategy and deliver top-notch customer experiences

You are the candidate we are looking for: 👍

🎓 Holding a degree in engineering complemented by business school studies (Bac +3/+4), you’re academically fortified

🔍 Your motivation is fueled by the desire to learn and dissect the complex realm of carbon accounting, diving deep into its intricacies

🇫🇷🇬🇧 Fluent in both French and English, you navigate the global communication landscape effortlessly

📌 Meticulous, organized, and analytical - for you, every minute detail is an important piece of the puzzle

💼🚀 With an agile mindset, you effortlessly shift between tasks, always ready to adapt, and propel projects forward

Ultimately, you want to fight climate change and help us reach 1B tons of carbon under management ! 🕊️

🍭 Benefits:

• 🏢 Beautiful offices in the heart of Paris (9e arrondissement)

• 🎉 Regular fun Off-site events

• 👫 A young and innovative team

• 💻 A Macbook Pro for work

• 🏠 Flexibility to work remotely

• 🏥 Private medical insurance with Alan

• 🚇 50% Navigo reimbursement

• 😊 A culture of autonomy and transparency

• 🧠 Premium access to Alan Mind’s well-being app

Where skills are equal, preference is given to disabled candidates and other grantees of the obligation to employ

• Submit CV and cover letter showing your motivation to join our company 🌱

• Take Home Assignment

• First 45mins visio call with the support lead, Catherine

• Second visio with our Head of Operations, Ying