Customer Success Operations Manager is responsible for designing and maintaining efficient Processes, building & maintaining Tools, structuring and reporting Data that will provide the most efficient environment for Account Manager team to reach their objectives.
You will join a team of 4 Sales Operations.
As a Customer Success Operations at Greenly, you will:
Improve efficiency & excellence of Account Managers at Greenly: designing and maintaining efficient processes that will facilitate their day-to-day job and help them maximize their impact on revenue - Process Management.
Be the sales ops process & sales tech stack expert for Account Managers, providing guidance to new joiners and current Account Managers, training & support on best practices - Sales Enablement.
Ensure revenue generation efficiency by prevent churn & allow customer growth - Business Performance.
Track & ensure Account Managers ROI & Performance: dashboarding, insights on & key figures for Account Managers so they can easily understand business health and meet goals - Business Intelligence.
Close collaboration with Account Manager team lead, Head of Sales & Sales Operations team on transversal projects - Collaboration.
You are the candidate we are looking for:
You have 2 years in Sales Operations, especially by supporting an Account Manager Team,
You are able to manage several projects from different stream and complexity,
You have a strong analytical mindset,
You are curious and not afraid to get your hand dirty,
You are fluent in English & French.
Ultimately, you want to fight climate change and help us reach 1B tons of carbon under management ! 🕊️
Benefits
Regular training and opportunities for rapid development
A culture of autonomy and transparency
Flexibility to work remotely
Private medical insurance with Alan
Bonuses for reaching OKR’s
We cover 50% of your travel expenses to get to work
Regular social events
1. Videoconference interview with the Sales Ops Manager (30’)
2. Business case interview with the Sales Ops Manager & 1 team member (60’)
3. Interview with the Head of Sales (30’)
These companies are also recruiting for the position of “Customer Service”.