Senior Full Stack Engineer - Insights

Front is a customer operations platform that helps companies streamline communication. By combining the efficiency of a help desk/ticketing system with the familiarity of email, teams can deliver exceptional service at scale. Today, nearly 8,000 businesses have discovered that they can still grow their business and keep the human touch. To learn more, visit front.com.

Founded in 2013 by Mathilde Collin and Laurent Perrin, Front has raised $204 million in venture funding and counts 280 employees across the US and Europe.

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. 

More than 8,000 businesses across many different industries (manufacturing, logistics, travel, financial services, tech, etc.) use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

Front is a complex app with high performance requirements: some of our teams involve thousands of users working together in real-time on millions of messages every day. To meet those requirements, we use modern tools like NodeJS, React and TypeScript. 

As part of the Insights team, you will be responsible for accelerating the growth of the “Analytics” feature set of the product. This team serves the managers and decision makers by providing valuable and meaningful learnings to let them excel and scale their business in a competitive environment. To do so, we develop and integrate a full Business Intelligence engine to provide valuable insights, which match the use cases of collaboration and performance, in our simple and intuitive UI inside Front without the need for an extra tool.

What will you be doing?

What skills and experience do you need?

Bonus:

Hybrid: This position requires being in-office at least 2 days a week

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.