Launched in Paris in 2015, Foodles is transforming the B2B foodservice industry with a unique, exciting, and sustainable alternative to traditional corporate catering. We're more than just a food service - we are a fresh revolution, offering high-quality products around-the-clock through our revolutionary patented connected fridges, restocked daily by our dedicated delivery team. We empower companies to make Corporate Social Responsibility a core part of their organization.

Foodles seamlessly blends technology with gastronomy. Our interactive, connected fridges offer self-service access all day long. We maintain an unwavering commitment to quality, sourcing fresh products and ingredients responsibly.

But it doesn't stop there; our commitment to the environment is deeply embedded in our company culture. From our products to our processes, we strive to minimize our environmental impact. Our unsold products find their way to those who need them most through local charities. We also encourage and provide opportunities for our employees to engage in community service fostering a culture of giving and growth.

With £50M in funding, we're now setting our sights on London, aiming to become the European leader in next-gen B2B cafeterias. We're recruiting a top-notch team to redefine how London does lunch. Join Foodles, be integral to our mission of reshaping corporate food culture across Europe, and let's make a difference together, one meal at a time!

Your mission:

As a Senior Customer Success Account Manager, you will play a crucial role in building and maintaining strong relationships with office and hospitality clients across the UK. Your primary focus will be to understand their office canteen needs, ensure smooth implementation of our smart fridge solutions, and drive customer satisfaction and retention. This role requires a strong blend of customer success, relationship-building skills, and a passion for delivering exceptional experiences.

Your responsibilities:

1. Launch (Implementation and Onboarding):
- Collaborate with cross-functional teams, including operations and technical support, to ensure a seamless onboarding and implementation process for clients.
- Set up and coordinate a reliable launch schedule, from technical visits to installation and launch.
- Ensure clients thoroughly understand how our smart fridge solutions work, how they can best use them, and manage their expectations.
- Execute a successful launch campaign that maximizes awareness and drives initial uptake from our clients’ employees on site (communication, promotions, animations).

2. Engage (Client Engagement and Relationship Management):
- Serve as the primary point of contact for assigned accounts, addressing any questions, concerns, or issues in a timely manner, escalating within cross-functional teams if needed until effective resolution.
- Proactively engage with clients on a regular basis to understand how the solution is working for them, how we can improve it, and anticipate any concerns.
- Track customer success metrics (consumption, food ratings) and provide regular reports on customer health and engagement both internally and externally.
- Serve as a trusted advisor to clients, providing strategic guidance, sharing best practices, and demonstrating the value of our office canteen solutions.

3. Expand (Account Growth and Retention):
- Identify opportunities to expand product usage and upsell additional services or features to drive customer value and revenue growth.
- Gather client feedback, insights, and requirements, and effectively communicate them to internal teams for product enhancements and improvements.
- Manage contract renewals/extensions in a timely manner to maximize retention.

Your profile:

You are the right person for us if you recognize yourself in the following profile:

• Proven experience of 3+ years in a customer success or account management role, preferably within the B2B food or catering sector.
• Strong relationship-building and communication skills, with the ability to effectively engage with clients and stakeholders at various organizational levels.
• Passion for delivering exceptional customer experiences and a track record of ensuring customer success and satisfaction.
• Empathy, active listening skills, and the ability to understand and address client needs and challenges.
• Self-motivated and results-driven, with excellent organizational and time management abilities.
• Tech-savvy with an interest in innovative solutions, preferably with experience in technology-driven customer success or related fields.
• Knowledge of the UK corporate market, particularly within the office and workplace sector, is a plus.
• Degree in Business Administration, Marketing, or a related field is preferred.
• And last but nos least: you have a status that allows you to work in the UK.

What you can expect

• Competitive salary depending on experience
• Dynamic entrepreneurial environment
• Great support and resources from HQ in France
• Free Foodles breakfast, lunch, snacks & beverages
• Attractive remote policy (up to 2 days a week on this role)
• Commuting + wellbeing/leisure monthly allowance
• Pension Scheme
• Private Health insurance (Vitality)
• Contractual sick pay scheme
• Cycle to work scheme and commuting allowance + perks platform

Join our dynamic and customer-centric team as a Customer Success Account Manager, and play a vital role in ensuring the success and satisfaction of our clients as they embrace our cutting-edge office canteen solutions. If you have a passion for building strong relationships, driving customer success, and delivering exceptional experiences, we want to hear from you.

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Under circumstances of equal skills, Foodles gives priority to people with disabilities and other beneficiaries of the employment obligation.