At Everysens, being a Customer Success Manager means occupying a cross-functional and strategic position. The job involves being the main point of entry for our strategic customers in more than 7 verticals: Iron & Steel, Chemicals, Construction, Agribusiness, Consumer Goods, Automotive, Paper & Wood. We work with large customers, each of whom is a project in its own right, with different challenges, needs and ROIs.

PORTFOLIO MANAGEMENT - CUSTOMER RELATIONS

You know your customers’ needs better than anyone.

As such:

● You will be Everysens’ main point of contact for key account customers on a day-to-day basis. You organize and lead steering committees, and such governance meetings.

● Your customers’ satisfaction is your priority and you are responsible for it. You are also responsible for coordinating a body dedicated to measuring customer satisfaction on a regular basis, for strategic customers only.

● You identify and qualify opportunities with your customers, and take part in their sales process.

ROI ANALYSIS

● You prepare and lead project ROI meetings with the appropriate customer contacts to validate the success criteria with them, linked to the initial objectives.

● You can guide the customer in modelling and calculating his ROI.

● You will be able to calculate and construct files yourself (Excel, slides) for presentation to decision-makers.

● You will carry out regular analysis for your customers to make it easier for them to use our platform and derive maximum benefit from it.

ADOPTION

● As the customers day-to-day point of contact, you will know how the Everysens solution works inside out, and you will answer any questions the customer may have.

● As a teacher, you lead training sessions for end users. You can help design change management strategies with your customers.

● In charge of account management, you’ll organize regular “project meetings’ with your customers to move things forward and make sure they’re happy using our platform.

● You will also be responsible for qualifying your customers’ support requests. You will be proactive, carrying out an initial level of analysis and coordinating the resolution of potential incidents with the support teams.

PRODUCT ANALYSIS

● You will be able to tell the Product team which features have the highest ROI in order to help prioritise requests.

● You collect the insights that your contacts give you as you talk to them about our solution, so that you can pass them on to the product teams.

● You take an active part in discovery workshops with the customer and the product team.

WORKING WITH THE OTHER TEAMS

● You will have to produce models/schematics of functional requirements (features) requested by the Client for the Product team.

● You will interact with Engineering and Product to obtain estimates and release schedules

● You will interact with Engineering and in particular the Support team to resolve customer incidents

● You will act as an ally to the Marketing team in reporting business and customer anecdotes

● You will be responsible for producing demos with the Sales team and may act as an expert consultant.

With a higher education background, you will have previous experience in customer

account management.

● You are familiar with Supply Chain processes related to Transport, particularly Rail

● You are bilingual in English and French (spoken and written), German is a big plus.

● You are extremely proactive and solution-oriented, and you like to take the initiative.

● You are able to prepare for and lead meetings with both business and technical contacts

● You have excellent interpersonal and communication skills, and are able to interact with cross-functional teams and a wide variety of people.

● You like data, you’re curious and like to explore data to get ideas for functionalities and

ROI

● You have an analytical and synthetic mind, and Excel modelling holds no secrets for you

● Mobile for travel in Europe