Partner agency | Reiseexperte in Laos

Permanent contract
Salary: Not specified
Starting date: June 30, 2024
Occasional remote


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Questions and answers about the job

The position

Job description

We are looking for a motivated German-speaking sales agent to join our partner agency’s team in Laos. You will manage travelers’ requests via the Evaneos platform and you will be the main contact for travelers in the DACH market. With its network of over 1000 partner local travel agencies in more than 160 destinations, Evaneos participates in the recruitment of sales agents for its partner agencies. Joining an Evaneos partner agency means committing to continuously developing responsible tourism, and building a unique, more ethical, responsible trip, that aligns with Evaneos values and expectations for outstanding quality.

Your missions as a sales agent in Laos

Reporting to the general manager Charly, you will be responsible for the German market. Your main missions will be:

🕵️ Advising customers to offer them a tailor-made trip that meets their expectations

  • Getting in touch with travelers through the Evaneos platform

  • Understanding travelers’ expectations and specific needs

  • Providing travelers with guidance regarding destinations, cultures, traditions, and activities

🧳 Managing all the practical aspects of the trip

  • Matching travelers’ requirements with transportation, accommodation, insurance, tours, and activities according to their budget

  • Handling booking management for hotels and activities

  • Billing the travelers

🌟 Ensuring customer satisfaction throughout the trip

  • Being the local point of contact for travelers throughout their trip

  • Performing quality monitoring during the trip

  • Handling travel issues, conflicts, complaints, cancellations, and refunds

Additional information

📅 Duration & contract type:  local contract

📌 Precise location: Luang Prabang at the office (no tele-working)

🤝 Availability (Starting dates): As soon as possible

💲 Salary: A fixed and non-negotiable salary, in the amount of 300 USD monthly for the first 3 months during the probation period. A fixed and non-negotiable salary in the amount of 500 USD for the following 9 months. Negotiable for the second year of contract. (Accommodation in private bungalow covered by the agency)

⏰ Working time per day and week: From 8 to 12 / 13 to 17 Monday to Friday. From 8 to 12 every Saturday.

Preferred experience

You don’t have all the skills listed? Apply anyway! Above all, we’re looking for talented people who are enthusiastic about changing the face of the tourism industry by offering more responsible travels.

✅ Core skills

  • Excellent level of German, oral and written.

  • Writing skills for creating and writing itineraries, travel diaries, monthly newsletters.

  • Strong organizational skills and autonomy in your work.

  • Ease in handling social networks and modern means of communication.

  • Good listening, empathy and communication skills, customer relations.

  • Punctuality.

  • You have excellent interpersonal skills and you are customer-oriented

💥 Bonus skills

  • You have already lived in the destination and experienced the local lifestyle

  • You have a good level in French (not mandatory)

  • Ability to work beyond defined hours, or on certain Sundays, if necessary especially in high season. Our business is very seasonal and we have periods peak during the high season.

  • Ability to adapt to Laotian customs and rules of the country.

  • You are not afraid of the unexpected and adaptable

  • You enjoy problem-solving

  • Organization and time management have no secrets for you

Recruitment process

1 Profile selection (CV + cover letter)

2 HR interview with Maëlis, Evaneos Recruitment Services manager, through the Willo platform

3 Final interview with Charly RENAUDIN, your future manager

Welcome to LAOS!

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