Main duties

As Client Relations Manager in Kenya your missions will include:

Client Relationships Management

• Maintain and develop relationships with B2I (Academic Institutions, Language Schools, Agents) in country.
• Develop strong working relationships with government organizations with influence on higher education policies.
• Conduct presentations to clients face to face or via webinars and represent TOEFL at industry conferences.
• Visit Higher Education institutions, language schools and partners using ETS’s assessment tools
• Ensure that TOEFL products and features are recognized and preferred by targeted institutions
• Manage client inquiries and resolve issues in an effective and timely manner.
• Understand the needs and challenges that higher education institutions are facing related to languages and English in particular

Business Development

• Actively support demand generation in country
• Increase visibility and volume of the TOEFL test in country
• Support and Recruit TOEFL iBT Test Centers in the region
• Develop partnerships
• Gather, analyze and report market intelligence, trends and developments,
• Communicate client needs
• Act as the liaison for partnerships in the region
• Investigate if successful projects can be duplicated in other countries

This is a full-time position based in Kenya

Why ETS Global ?

• Join an international company with a meaningful mission, leader in the language assessment industry
• Be part of a multicultural & very open-minded Team
• Lots of possibilities to grow in many regions of the world and in a fast-paced environment
• A hybrid work model: complete flexibility to work from home or in the office
• A lot of benefits
• A strong culture encouraging initiatives, based on trust, teamwork and ownership
• Moments for sharing and having fun

Preferred experience / Education / Job requirements

Skills

• University Degree in English Language Teaching or English Literature
• Experience + Certificate of teacher of English as a second/ foreign language
• A post graduate degree in TESOL, Education and Business would be an asset
• At least three years of experience
• Experience working in or with institutions of higher education
• Experience working in a multicultural and multilingual environment
• Experience working in a customer service or client relations capacity
• Experience in English language teaching
• Strong written and verbal communication skills in English

Languages required

• Fluent in English, both verbal and written
• Another language is a plus

Other qualifications/requirements

• Ability to make public presentations
• Travel availability (mostly in Kenya and other African English speaking countries)
• Organizational skills, ability to drive results, taking responsibility and being able to work independently
• Flexibility and relationship-building, interpersonal skills
• Awareness of higher education system in Kenya

• Interview with the HR Team
• Interview with the Manager