Equativ
Equativ

Technical Account Manager - Team Lead

Permanent contract
Paris
Salary: Not specified
A few days at home
Apply

Equativ
Equativ

Interested in this job?

Apply
Questions and answers about the job

The position

Job description

Kamino Retail (powered by Equativ) stands at the forefront of retail media innovation as a pioneering SAAS platform. We equip retailers with advanced tools and solutions to revolutionize their advertising strategies, amplify customer engagement, and drive concrete results. Join us in shaping the future of retail media through innovation, collaboration, and strategic prowess. ‍

‍

Role Overview: 

As Technical Account Manager – Team Lead, you’ll play a hybrid role at the intersection of leadership and execution. You’ll own a portfolio of high-impact client accounts—delivering advanced technical support and strategic guidance—while also leading a growing team of Technical Account Managers. Acting as a player/coach, you’ll set the standard for service excellence, drive operational improvements, and ensure your team thrives in delivering exceptional outcomes. 

Key Responsibilities:

  • Manage your own portfolio of strategic or technically complex accounts, providing hands-on technical support, guidance, and solution design
  •  Lead, mentor, and coach a team of Technical Account Managers, supporting their development and ensuring high performance across the team. 
  • Serve as a senior escalation point for critical client issues and guide resolution strategies with both urgency and empathy. 
  • Define and continuously improve team processes, workflows, and documentation to drive quality, efficiency, and scalability. 
  • Collaborate cross-functionally with Product, Engineering, and Sales to align client needs with product evolution and technical capabilities. 
  • Monitor and report on team performance and client health, using data to identify trends and areas for improvement. 
  • Support hiring, onboarding, and training initiatives to scale the TAM function as the company grows. 
  • Promote a culture of ownership, knowledge sharing, and proactive problem-solving within the team. 

    • Qualifications:

  • 4+ years of experience in technical account management, solutions consulting, or technical client success, ideally in a SAAS or AdTech environment. 
  • Demonstrated success managing enterprise or strategic clients with a hands-on approach. 
  • 1+ years in a formal or informal leadership role, with experience coaching or managing small teams. 
  • Solid technical foundation (e.g., APIs, JavaScript, HTML tags, analytics tools) and ability to troubleshoot complex issues end-to-end. 
  • Strong communication skills, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders. 
  • Track record of improving team processes, client outcomes, or support operations. 
  • Familiarity with support/ticketing systems (e.g., Zendesk, Jira), CRM tools, and project management platforms. 
  • Comfortable navigating fast-paced, high-growth environments with changing priorities.

    • What We Offer:

  • A leadership role with hands-on impact in a fast-growing, product-led company. 
  • The chance to shape and scale a critical client-facing function. 
  • Direct influence over client satisfaction, team development, and product feedback loops. 
  • A collaborative, forward-thinking culture that values initiative, transparency, and continuous learning. 
  • Competitive salary, equity, and meaningful growth opportunities.

    • Why Kamino Retail? If you’re a seasoned Technical Account Manager ready to combine executional excellence with team leadership, this is your opportunity to shape the future of retail media from the inside out. Lead by example. Deliver at scale. Grow with us. 

    Why Choose Us? If you are a technical professional with a passion for retail media and a desire to play a pivotal role in implementing cutting-edge solutions, we invite you to apply and join our innovative team at Kamino Retail. Shape the future of retail media with us!

    Curious for more? Sign up now.

    Sign up for free to uncover the job details—missions, preferred experience, and more.

    Already have an account?

    Want to know more?

    These job openings might interest you!

    These companies are also recruiting for the position of “Customer Service”.

    Apply