EOS imaging is an international group, specialized in innovative imaging and image-based solutions for musculoskeletal pathologies and orthopedic surgical care. ATEC Spine, EOS parent company, aims to revolutionize the approach to spine surgery.

EOS imaging is part of the ATEC spine group, anddedicates its efforts and skills to improve patient treatments and outcomes through low dose 2D/3D imaging, complete and precise patient data and surgical planning based on 3D patient anatomy to collectively bridge the entire spectrum of care.

That means delivering safe, accurate, and consistent imaging data to improve patient outcomes while supporting clinical efficiency.

Proud of the products they develop, EOS imaging employees enjoy a dynamic and friendly work-environment, where everyone is committed to advancing the projects by giving their best.

Within the IT department, the Supervisor, Desktop Support EMEA will provide system administration and technical support for stand-alone computers, hardware, software, and local area networks.  He/She  will support day-to-day operations, including end-user devices and peripherals, and provide technical oversight of the IT help desk.

The Supervisor, Desktop Support EMEA responsibilities include:

• Supervise a team of 2 IT specialists
• Be an escalation point of contact
• Provide 1:1 feedback session(s) to junior technicians, and reviews
• Work side by side with the Desktop Support Sr. Manager to deliver outstanding support all employees
• Installs and maintains hardware and software products and configures PC equipment according to department standards.

• Identifies, evaluates, and corrects hardware, software, or operations problems.
• The ability to troubleshoot and perform steps to identify root cause of unavailable systems or network.
• Answers IT Support calls and resolves technical problems.
• Monitors IT support ticket system to ensure proper ticket handling.
• Communicates with customers the status of tickets and problems.
• Documents and implements standard operating procedures.
• Performs adds/moves/changes of computer equipment.
• Be a point of escalation for his/her team.
• Work side by side with the infrastructure team on projects and assist as technical resource as needed.
• May be required to work weekends and overtime occasionally.

Requirements

• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Ability to conduct research into issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Have experience with Endpoint Manager and/or Intune
• Experience with Microsoft Windows environment and Office 365 Tenant Administration
• Experience with IT ticket tracking system (ServiceNow), certification a plus
• Demonstrated ability to handle multiple assignments with attention to detail
• Ability to prioritize and meet deadlines consistently.
• Ability to maintain and secure sensitive/confidential information.
• Supported large scale meetings
• Must have supervised junior technicians for at least 2-3 years
• Fluent in English language both speaking and written is required
• People management experience

EDUCATION and EXPERIENCE

A bachelor’s degree in information technology, computer science, or related field preferred. This is a senior-level Desktop Team position with the ideal candidate having 5+ years in desktop support and the ability to work autonomously.

CERTIFICATES, LICENSES, REGISTRATIONS

Candidate should have achieved or be working toward Microsoft Administration certification, Network Associate-level certification, or Information Security associate-level certification.