Eptica, an Enghouse Company is hiring! Join an international group at the heart of a software development subsidiary, a market leader in customer experience for over 20 years.

We have enjoyed steady growth for over 18 years due to our intelligent platforms for digital customer experience. Specialising in intelligent solutions for digital customer experience, Eptica supports organizations in making Customer Experience a key part of their value chain. Today, over 400 organizations worldwide rely on us, such as BUT, L’Occitane, BNP Paribas and AG2R La Mondiale.

In 2018, in line with our core value of innovation, we created a unique solution enabling the complete voice of the customer analysis through artificial intelligence: Vecko.

A specialist in Natural Language Processing (NLP), we use semantic and algorithmic intelligence to improve customer satisfaction, provide superior customer service and customer knowledge.

Join our Support team! The role is based at our offices in Boulogne-Billancourt (92).

GOALS:

Responsible for recurrent contract renewal administration processing.
Transversal role working with Finance and Sales & Marketing departments.

You will work in a challenging technical environment. Your main objectives will be:

• Renewals: day-to-day management of recurring contracts portfolio:

Creation and monitoring of maintenance and SaaS contracts for all EI French clients
Establish relationships with customers, ensure the timely communication of renewal documents
Prepare proposals, including renewal rate calculations and contract preparation
Check general and particular contract terms applying to clients
Work closely with the Finance Department
Respond to queries from customers and sales representatives regarding all aspects of renewals
Prepare weekly reports detailing renewal key performance indicators
Inform sales managers and CSM if additional sales are identified

• Administrative management of churn:

Receipt,
Evaluate customer churn risk
Maintain the “health” chart for Red-Yellow-Green customers

• Sales Support:

Records retention
Assist billing resolve usage enquiries
Administrative support to sales executives
Provide a link between the sales and finance team software development subsidiary, a market leader in customer

PROFILE:

Bac+2 BTS in the field of business management with an understanding of the financial/accounting part but also some legal knowledge (contracts) with 2-5 years experience
You excel in interpersonal relationships, are dynamic and persevering; at ease with business and top management contacts and with all communication channels
You are looking for autonomy, versatility and taking the initiative
Client contact holds no secrets for you!
Organised, committed, you like working as part of a team
English essential, you will be working in an international environment

REMUNERATION: Annual salary between €30k and €35k gross in line with your profile and experience.

To apply for this opportunity, please send your resume in English.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse Systems is an equal opportunity employer.