Your role

We are looking for our first Customer Support Specialist to support our strong growth.
Your main mission will be to ensure reactive and effective support to our clients and users, coordinate with other teams (customer success, product, tech) to solve problems, and facilitate the usage of our product.

Your missions

• Support : understand and manage support requests from customers and final users and solve their problems with practical solutions.

• Knowledge base content creation : write clear and effective articles for our knowledge base, make propositions of new formats and optimization of existing ones.

• Project management : make precise reports of feedback and bugs to the Tech and Product teams, and work together with them to implement new processes for constant improvement and search for excellence.

• Reporting : Track the productivity and efficiency indicator of support, & participate in making them better.

Skills 🎯

• Previous experience in customer support
• Previous experience in a B2B SaaS company is a plus
• Excellent communication and collaboration skills
• You are driven and autonomous
• Fluent in French and great written skills in English

About you ❤️

• Excellent communication skills and unparalleled sens of service
• Empathy and care for others: helping people is something important for you
• Humble, willing to learn, good listener and always capable of challenging your assumptions
• You express curiosity for Management and HR topics

1️⃣ Screening 30min with Cécile, Customer Success Director (30min)
2️⃣ Case study at home
3️⃣ Workshop restitution on-site (2h)
4️⃣ Meet the team (40min)

⚠️ All applications will be processed by beggining of May

Office & Team Life 🏢

• Great office in the center of Paris with a terrace !
• Company fun offsites : usually 2-3 days, previous years brought us to Courchevel, Bruxelles, French countryside, …
• Global company all hands meeting (once/twice a year). Usually a half a day on future strategy presentations and half a day of fun stuff. We fly everyone to the same location.
• Latest Apple laptop
• Remote event to get to know each other around our in-house made game (guaranteed fun time)

Benefits 🤗

• Sabbatical time off: every 3 years you receive an extra 4 weeks of time off
• Remote friendly policy with full remote possible
• Work-life balance: this is very important to us and we make sure this is a reality
• Parity: 55% of our teams are women
• Parenthood welcomed (we signed the ParentalAct)
• Great healthcare and retirement benefits