Position details

• Contract: Full time, permanent

• Location: Cugnaux & Toulouse (31)

• Business travels - mostly Europe - 10% of time

_Context_ 

The role of the Support & Maintenance team is to analyse potential issue (remotely or on-site), proceed to needed repairs on the vehicles, report internally events from the field in order to ensure continuous improvement of our products and answer to whatever question might be raised by our customers.

Your future responsibilities

You will be in charge of levels of analysis with regard to any upcoming issue and customer management, in order to communicate analysis output and any update and/or action plan to ensure efficient resolution of the problem and expected product performances. You will do so with respect of all processes and safety guidelines (EasyMile’s or customer’s during interventions).

Main activities:

• Diagnose breakdowns of vehicles, remotely (or on site sometimes):

  • Use EasyMile proprietary software tools for fault analysis,

  • Contact suppliers or partners for additional assistance if required,

• Troubleshoot and track issues for EasyMile software and hardware equipment and with manufacturer’s support when applicable,

• Proceed to remote maintenance interventions on the vehicles if needed/possible,

• Proceed to vehicle software update,

• Ensure completed diagnosis and performed operations traceability and report in proper tools

Preferred Experience

There is no typical profile at EasyMile, we all come from different backgrounds and that is what makes us strong! Don’t hesitate to apply if you are motivated and interested by innovative transportation and technologies.

This position is made for you if you are curious, autonomous, if you like to investigate on different types of systems either hardware or software and, of course, if you are customer oriented.

We are looking for:

• Professional level both in French and English

• Previous customer support experience (preferably B2B services)

• Strong technical skills with regards to electrical and/or electronic and/or mechanical and/or pneumatic systems

• Comfortable with software tools (CAN and/or Ethernet debug, ROS…)

• Knowledge for IT hardware parameter upgrade

• Valid driving license (type B)

Desirable:

• Appetite for automotive products

• Prior understanding of computer programming languages

• Log analysis (xml, json…)

• Interest in equipment and technology for localisation and detection_Lidar, GNSS

• 30 minutes call with Manon, the HR partner

• 1-hour of technical interview with David, the support & maintenance manager & meeting with the current team

• One last point with Manon, the HR partner

All our offers are open to people with disabilities and all genders

By applying to this offer, you consent that your personal data (including but not limited to your first name, surname, phone number, email address, and resume) will be processed by EasyMile during the whole recruitment process in compliance with all applicable law including the General Data Protection Regulation UE 2016/679. You can exercise your rights at privacy@easymile.com and, if appropriate, make a complaint to the national authority on data protection (cnil.fr).

En candidatant à cette offre, vous acceptez que vos données personnelles (telles que nom, prénom, numéro de téléphone, adresse mail, et CV) soient utilisées par la société EasyMile pour et pendant toute la durée du recrutement, en conformité avec la règlementation applicable, et notamment le Règlement général sur la Protection des Données UE 2016/679 . Vous pouvez exercer vos droits auprès d’EasyMile à privacy@easymile.com, et le cas échéant, introduire une réclamation auprès de la CNIL sur cnil.fr.