Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

Job Description

Ever wanted to work within a global IT department for an innovative software company with a focus on lean processes? Do you want to be part of an agile IT team that lives open communication, constantly masters challenges together whilst having fun at work? You want to grow and develop yourself and kick-off or continue your career? Stop searching…  

… and continue reading for more details!  

Your role   

• You are the first contact person for our employees (mostly software engineers) to enable their digital work life at our location in Vienna 
• Take over the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests to Business Systems and Infrastructure specialists where necessary. 
• Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies. 
• Installing and providing top-notch equipment (high-performance notebooks, Macbooks,...) for modern workplaces is what makes your inner nerd happy  
• Be responsible for digital collaboration tools and equipment, such as Microsoft Surface Hub 
• Evaluate the needs of our employees, identify potential for improvement and collaborate with other IT teams  
• Coordinate external IT service providers 
• Depending on your interests be part of several IT projects for various improvements or support IT training activities for our employees 

Qualifications

• Completed IT education and ideally first practical experience 
• Knowledge in the Microsoft environment (Operating Systems, Office365, Active Directory, etc.)  
• Experience in Linux administration would be advantageous  
• Basic expertise in the infrastructure environment (network, etc.)  
• Ability to troubleshoot and accurately diagnose IT related issues 
• ITIL Foundation Certification is a plus  
• Fluent in English