This position is no longer available.

Stage - Customer Care Data Analyst (x/f/m)

Salary: Not specified
No remote work
Education: Master's Degree


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Questions and answers about the job

The position

Job description

What you’ll do

You will directly serve our two Customer Care Performance subteams focused on improving Customer Support and Technical Services performance along with providing their operational counterparts dashboards to follow their performance.

Your responsibilities include but are not limited to:

  • Provide the teams the right data to help them validating their performance improvement projects hypothesis, orientate their roadmap and monitor their project impacts
  • Help and facilitate Dotolibers key decision making by providing deep
    -dive analysis
  • Help defining, building, and monitoring macro Doctolib KPIs
  • Collaborate with other Data Team members to share technical, analytical and statistical best practices
  • Build positive and trustful relationship while working with key stakeholders to identify business needs, challenges & opportunities

Our data stack: 

  • BI / Reporting: Tableau
  • Ad
    -Hoc / Exploration (SQL
    -based analysis): Periscope Data, Datagrip

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next team mate if you:

  • Currently enrolled in a French ‘Grande Ecole’, Master degree or higher in a quantitative field (Mathematics, Computer Science, Physics, Engineering, Economics, etc.)
  • SQL basics, BI tool knowledge (Tableau, Periscope, Sisense, etc.) is a plus
  • A previous professional experience in data analysis is a plus
  • Good analytical skills, rigorous mindset
  • French and English speaking on a fluent level is a must and additional language skills in German or Italian would be a plus

 Now, it would be fantastic if you had: 

  • Excellent communication skills: experience in synthesizing and communicating data clearly. Ability to present analytics to a wide range of constituents in a relatable and understandable manner
  • Strong analytical and problem
    -solving skills, ability to think strategically and “outside the box”

What we offer

  • A dedicated onboarding program
    - the Doctolib Academy
  • Continuous training programs on all key competencies (English, soft skills, expertise)
  • 2 days per year to help health charities and create a positive social impact
    - the Solidarity Days
  • Mental health and wellbeing offer in partnership with
  • The Doctolib Parent Care Program, including extended parental leave, meet
    -ups and inspiring conferences
  • High
    -quality office spaces supporting collaboration, health and wellbeing
  • A subsidy from the work council to refund part of the membership to a sport club or a creative class
  • A flexible workplace policy offering both hybrid and office
    -based mode

The interview process 

  • An interview with our Talent Partner (30 minutes)
  • An interview with your future Manager (45 minutes)
  • A business case interview with two people from the team (1 hour)

Job details

  • Internship 
  • Duration : 6 months
  • Start date : February or March 2024
  • Location : Levallois
  • Salary : to be defined

At Doctolib, we believe in improving access to healthcare for everyone
- regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! 

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