Didomi
Didomi

Customer Success Manager

Permanent contract
Paris
Salary: Not specified
No remote work
Experience: > 3 years
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Didomi
Didomi

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Questions and answers about the job

The position

Job description

As part of our growth, we're looking for a Customer Success Manager to develop a portfolio of clients, drive growth through upselling, prevent churn, maintain a high NPS, and contribute to product development through customer feedback.

Responsibilities

  • Develop and nurture a portfolio of clients
  • Be a real growth driver through upselling
  • Prevent and minimise churn
  • Maintain a high NPS
  • Develop strong relationships with users and decision makers on a daily basis
  • Contribute to the direct development of our product by relaying customer feedback to the technical and product teams
  • Create and write content (guides, articles ..)
  • Gather customer testimonial & feedback in an intelligent way

    • Qualifications

  • 3 years of higher education
  • Successful experience in CSM in at least one SaaS company
  • Excellent level of English and French (no need to bluff, we will test it ;) )
  • You are very ambitious and curious
  • You like to take initiatives and improve the processes
  • You have very good oral and written communication skills
  • Knowledge of Adtech or a legal background is a plus
  • Spanish or German is an advantage

    • Recruitment process

  • 1- HR screen with our Talent Acquisition Manager (15min)
  • 2- ITW with one of our lead CSM (45 min)
  • 3- Case study with manager & one team member (30-45 min)
  • 4- Last itw with our CS Director (20-30 min)

    • Want to know more?

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