As we are growing at a fast pace, we are looking for a Customer Success Manager (German market) for our Parisian office as soon as possible.

Missions

• Manage customer onboardings and develop and grow a customer portfolio
• Develop solid relationships with users and decision-makers on a daily basis
• Prevent and minimize churn
• Contribute to our product development process by communicating customer feedback to our Product and Technical teams
• Create and write content (guides, articles…)
• Obtain customers’ opinions and reviews in a smart way
• Contribute to our growth through upselling
• Maintain a high level of NPS

Your profile

• Bac+5
• You have at least one experience as a CSM in a Saas environment
• You speak English
• You speak German at a bilingual level
• You have excellent verbal and written communication skills
• Having an understanding of Adtech or a legal background is a plus
• You are ambitious and have a passion for startups or dynamic environments

Why Didomi

• Competitive compensation
• Improve your skill set
• Work with smart colleagues
• Remote working is possible
• Founders are serial entrepreneurs
• Office in Paris’ city center
• Didomi works with customers such as Orange, Les Echos, Pierre et Vacances, E Dreams, Nocibe, Michelin and many others

1. Meeting with the Head of Customer Success at Didomi
2. Meeting with the VP Sales
3. Meeting with the CEO