We are seeking a dedicated Partner Satisfaction and Loyalty Specialist to act as a part of the local intermediary for our Central team in Paris. This role will focus on overseeing B2B after-sales operations and ensuring the highest level of partner satisfaction through quality support.

Partner Support and Relationship Management

• Provide timely and professional support to partners, addressing technical requests and complex queries.

• Resolve escalated complaints to minimise negative impacts on partner experience and mitigate risks for the Devialet Group.

• Build and maintain long-lasting relationships with partners, ensuring their needs are met and expectations exceeded.

• Implement and control the internal quality processes related to partner relationships.

Communication and Training

• Manage direct communications with partners in alignment with guidance from the partner management team and supervisors.

• Assist in training initiatives for partners, ensuring they are well-informed about our products and services.

Internal Collaboration and Reporting

• Review existing work practices and procedures, providing constructive feedback to the Central team to enhance operations.

• Serve as the voice of partners, relaying insights on product improvements, process optimisations, and sales performance enhancements.

• Analyse partner experiences and collaborate with the Central team to define short and long-term development plans aligned with local norms.

• Prepare and present monthly updates to the Central team and supervisors regarding partner satisfaction and operational performance.

• Work closely with internal departments to ensure seamless day-to-day operations.

• Assist in ad-hoc projects and assignments when required.

• Bachelor’s Degree.

• Minimum of 2 years of experience within account management or customer service positions.

• Experience working with premium international brands, preferably in consumer electronics.

• High attention to detail.

• Excellent and proactive communication, with a good command of English and Mandarin (both spoken and written).

• Audio background is a plus.

• Strong business acumen, service-oriented and can take initiative.

• Creative, able to work independently and with strong problem-solving abilities.

• Strong computer literacy, particularly in presentations and analysis.

• High energy to cope with a versatile and fast-paced environment.