You're customer obsessed and can't base any decision without data? Come join the Deezer CRM team! We have taken our obsession for our users and injected it with new thinking and ways to disrupt how we do CRM. For this transformative organisation, we need a diverse team of CRM experts all dedicated to design, build and activate new ways to engage our users around our favourite topic - music. Beyond ideation and concepting, we need resourceful individuals who can dig into the how and thrive working in a dynamic environment to get things done.
The role
As CRM Manager - Engagement, you join a team of CRM experts focusing on building strong engagement at each stage of the user lifecycle. The engagement team works day to day with content, marketing and product teams to translate business needs into customer centric plans. From strategy to planning and activation you drive end-to-end processes to deliver innovative, personalised and automated CRM journeys and campaigns across all channels. The position will report to the Head of CRM - Engagement.
What you will do:
At Deezer, you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work, we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities, e-learnings and workshops right from the onboarding :
Beyond benefits like health insurance, transportation, we offer you extra perks like:
If you want to learn more about life and culture at Deezer, please visit our Welcome to the Jungle page here!
This role is made for you if you are:
If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!
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Please provide your CV in English.