Your career at Deutsche Börse Group

Field of activity
Reporting into the Head of Sales & Relationship Management Support and part of the Client Onboarding & Documentation Team, you will support the daily activity of relationship managers with an understanding of all documentation that is used to set up a new customer and maintain existing ones.

Task/responsibilities

• Perform thorough KYC reviews on Clearstream Fund Centre clients and ensure compliance with regulatory requirements 
• Ensure strict adherence to existing AML policies and perform thorough checks on clients with this regard
• Oversee annual reviews in line with Clearstream Fund Centre risk rating and due diligence procedures
• Collaborate with internal teams to ensure compliance with KYC and AML frameworks
• Provide a document list to a customer requesting to open a new account
• Verify completed customer document package for pre-check
• Collect required documents for new customer or service change
• After having reviewed and validated the collected documents, prepare the package for the customer onboarding approval process
• Manage customers on a day-to-day basis and optimize customer processes
• Support RM in respect to escalated customer queries and other customer-related administrative tasks
• Ensure that prospects are turned into satisfied customers by migrating them quickly and efficiently

Qualifications/required skills

• University degree in Economics, Business Administration, Finance, or another relevant subject
• Good understanding of the financial services industry and especially the funds industry
• Excellent communication skills, customer focus and service orientation
• An understanding of banking products and processes in the funds industry
• An understanding of Banking, Asset Managers and Global Custodians
• Sensitivity towards cultural differences
• Capacity to work independently, a curious state of mind, results-oriented
• Languages: English, Knowledge of French & German would be an additional asset.