Client Service Officer (f/m/d)

Permanent contract
Prague
Salary: Not specified
No remote work
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Deutsche Börse Group Prague
Deutsche Börse Group Prague

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Questions and answers about the job

The position

Job description

Your career at Deutsche Börse Group

Your area of work:
The area is managing global client relationships across Clearstream through our network of international officesand providing day-to-day client service for the Clearstream client base.As Client Service Officer within an international cross location team, you will be supporting international clients with enquiries or issues related to various Clearstream processes like Settlement,Corporate Actions, Income and Cash Management. Client Services is the central contact for our clients and thevoice towards clients.

 

Your responsibilities:

  • You take responsibility for day-to-day contact (via phone and email) for our clients for all questions inrelation to securities settlement, asset servicing and cash management

  • This includes the clarification of topics by using your own knowledge, supported by team members and/oroperations

  • You act as one of the main contact points for our clients for the work with Clearstream Banking.

 

Your profile:

  • University degree in finance, economics, IT, or equivalent training with professional experience

  • You have a prior work experience in financial markets and financial products (< 3 years)

  • You own a strong interest in taking on high responsibility and results orientation

  • You are not afraid of continuous changes, seeking personal and professional challenges

  • You own high problem-solving skills with developed analytical skills and sound understanding of process-flows

  • You have the ability to address both known’s and unknown’s thanks to good conceptual thinking,organizational and communication skills and strong learning / development potential

  • Protruded service orientation with excellent telephone representation, high communication - and soft skillsand a strong ability to work in a team

  • General office productivity tools proficiency expected (Excel, Powerpoint, Word)

  • IT infrastructure proficiency / interest can be a plus

  • Italian required, as well as English and/or French 

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