• Managing phone reservation requests
• Ensure day-to-day business relationship management between hotel partners as well as hotel guests
• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and email
• Collaborate with sales managers to contribute to commercial activities (optimize existing offers, increase room sales, and process user reviews)
• Be an inspiring team player and represent Dayuse.com’s brand in this market
• Deliver results on revenue quotas and other key performance metrics
• Instate a high-performance culture focused on delivering superior value to clients and developing trust-based long-term business relationships
• Analyze consumer data and trends to develop scalable, flexible best practices for sales

• Fully fluent English, Cantonese, and Mandarin required
• Excellent communication and problem-solving skills
• Passionate commitment to excellent customer service
• Proficiency in Excel and Chinese wordprocessing
• Previous customer success experience desired
• Experience in the hospitality/service industry (front desk, guest relations, or reception) is a strong advantage
• Proven ability to prioritize busy workloads
• At ease on the telephone
• Dynamic and hardworking
• Personal culture of an international and innovative start-up environment

Additional Info

• Start: ASAP
• Contract: Full-time permanent position
• Location: Lee Garden One, Causeway Bay, Hong Kong
• Workdays: 3-Day work during the week and Weekends, shift duty
• Work schedule: 9am – 6pm
• Must be legally authorized to work in Hong Kong
• Evolution opportunities possible, now is the time to join us !