Our US Business Development team is looking for a dynamic, motivated Customer Success Coordinator based in our office in Paris (possible move to Montreal within 3 to 6 months) to contribute to the development of our presence in the American market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest (B2B) and hotels (B2C) : modification of reservations, handling special requests and inquiries by phone and e-mail in french and english.
• Deliver a high level of guest satisfaction management (we offer a 100% response service)
• Coordination of reservations, exceptional requests and resolution of operational issues
• Process incoming requests such as contacts, requests for information, and internal communication
• Building productive relationships with partners across multiple markets and cities
• Support for our partners in managing their availability, and updating their establishment profile (new images, modification of offers, etc.)
• Handling of complaints, claims and management of displacements

Native/perfectly bilingual English & French speaker required

• Hospitality experience desired: front desk, guest relations, or reception is ideal
• Previous experience in the digital travel industry, especially OTAs, is a strong plus
• Excellent communication and sense of diplomacy
• Dynamic, reactive, and able to prioritize busy workloads
• Flexible in work schedule and available for evening shift
• Telephone fluency and solid knowledge of internet tools
• Motivated to join a young, dynamic and multicultural start-up!

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In the service of diversity, Dayuse considers all applications, including those from people with disabilities, on an equal basis.