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Software Technical Support (Dubai based)

Job summary
Permanent contract
Salary: Not specified
Starting date: March 31, 2024
Occasional remote
Experience: > 6 months
Education: BAC+3
Skills & expertise
Attention to detail
Time management
Presentation skills
Communication skills
Programming languages


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Questions and answers about the job

The position

Job description

Job Description:

  • Be the technical support point of contact for our key accounts.

  • Solve and answer technical questions about our platform (emails, phone calls…).

  • Test future features that will be deployed (functional & non-regression).

  • Document and optimize resolution of recurring issues (critical thinking).

  • Report directly to the Daxium Middle East Head of IT.

Preferred experience



  • Bachelor’s degree in an IT related field (IT, Digital, Data…).

Hard Skills

  • Proficiency of MS Excel (pivot, macros, formulas).

  • Ability to do presentations (MS PowerPoint).

  • Basic knowledge of JavaScript is a plus.

  • Basic knowledge of MS Power BI is a plus.

Soft Skills

  • Ability to meet deadlines.

  • Not afraid to pick up the phone.

  • High organization skills and attention to detail.

  • Great team player who can also take ownership of tasks.

  • Challenge the status quo.


  • Fluent in English.

  • Arabic and/or French are a plus.

Previous Experience:

  • Previous experience in IT Customer Support is highly recommended.

  • Experience with Zendesk Ticketing system is appreciated (not mandatory).

  • Previous experience in QA testing is a plus (not mandatory).

Recruitment process

Interview #1 : Head of IT Operations

Excel Testing with results presentation

Interview #2 : General Manager Dubai

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