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Customer Success Manager Director, South Europe

Permanent contract
Paris
Salary: Not specified
No remote work

Dataiku
Dataiku

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Job description

At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.

The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Customer Success team members align with customers throughout their journey to understand their desired business outcomes, empower them to maximize the value of their existing use cases, and optimize for growth into new use cases across their business – ultimately working to ensure continuously improving value and return on their Dataiku investment.

As the Director, Regional Customer Success (Southern Europe) you are responsible for leading a team of dynamic Customer Success Managers focused on accelerating business value outcomes for customers across our EMEA - Southern Europe territory.

Reporting to the VP of Customer Success for EMEA, this leader plays a key role in the growth strategy for one of our most dynamic regions. In close alignment with Sales leadership, the Sr. Director, Regional Customer Success (EMEA - Southern Europe) drives all aspects of CS portfolio planning and is ultimately accountable for maximizing customer outcomes to enable world-class retention and expansion rates while coaching and developing a high-performing team. The position is located in Paris, France.

Responsibilities include (but are not limited to):

  • Recruit, coach, and inspire a diverse, high-performing team of Customer Success professionals

  • Actively contribute to a culture of achievement, feedback, and continuous improvement. As a member of the EMEA CS leadership team, act with integrity and in alignment with our vision, values, and strategic business priorities

  • Manage your business and team to leading indicators and high-impact activities, consistently leveraging data to prioritize, map the path, and script the critical moves across the customer lifecycle

  • Accurately forecast risk, retention, and expansion trajectories within your territory, delivering results against quarterly and annual targets

  • Partner closely with Sales leadership as you define priorities and action plans across your region, with an ultimate focus on translating goals into actions that maximize impact for our customers and business

  • Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others

  • Champion customers internally, acting as an escalation point and sponsor in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth

  • Be the ultimate Dataiku advocate externally, understanding our unique value proposition and how our solutions translate to business value for customers

Success Profile:

  • Minimum eight (8) years of professional experience in customer success, technical account management, or client relationship management roles

  • Experience leading remote teams with a history of meeting and exceeding performance goals

  • Experience managing a fast-growing territory, with numerous multi-million ARR customers across the Forbes Global 2000

  • Experience managing KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, and Logo Retention

  • Experience working collaboratively across Professional Services and Partner motions

  • Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes

  • Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level)

  • Fluency in English and French

You may be a good fit for this role if you:

  • Have experience in hyper-growth product-based technology companies

  • Are motivated by a hands-on approach to both customer and employee management

  • Are passionate about technology/the data and analytics space and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers

  • Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment

What are you waiting for!

At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com

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