Our Customer Engagement team supports our clients not only in the implementation of our DataCatalogue 360® solution but also, more broadly, we walk with our clients throughout the whole Datagalaxy journey
Your mission, if you accept it will be:

• Onboard and train clients on the tool
• Improve customer experience, by analysing data, sharing and create best practices, Facilitate the resolution of customer requests, problems and complaints
• Create, maintain and improve ongoing customer relationships
• Network to identify new needs from our customers and potential business growth in collaboration with the Sales team and participate in events and forum
• Minimise customer churn

• 2 to 5 years proven experience with customer relationships or other data consulting experience.
• Autonomous, looking for new challenges and accompanying the exploding Data market is a real motivation for you
• Very good level of English, both written and spoken
• Highly organised and able to multi-task
• Passion for service and customer satisfaction
• You are structured and analytical
• You have excellent communication skills
• Ability to work in a dynamic and fast-moving team

Un entretien avec notre talent acquisition manager (Luchino)
Un entretien avec notre Customer Success manager (Gauthier)
Un entretien avec Sébastien ou Lazhar (Co-fondateurs de DataGalaxy)

La duréé moyenne du cycle de recrutement est d’environ 3 semaines.