Who we are: Founded in Lyon, France, in 2015, DataGalaxy has become the leading data catalog in France, connecting data, people, and AI through an intuitive data governance platform. Our mission is to simplify metadata mapping, management, and knowledge sharing to enhance organizational data governance and data literacy.

With more than 200 clients worldwide and rapidly growing, we are making significant strides in the US market, with the ambition to become a top 3 player in the data catalog space. Our teams span across two continents, fostering a dynamic international spirit that drives our innovation and growth.

Our mission: To lead the revolution in modern business data catalogs by empowering data professionals and business users through AI-driven data governance. As we expand rapidly in the US, we aim to set the standard for data and AI solutions, positioning ourselves as a trusted partner for navigating the complexities of a data-centric world across industries. Our vision is to drive impactful change and growth, particularly in the US market, as we shape the future of data governance on a global scale.

Our values: Be intentional. Be clear. Be bold. Be humble.

Role Requirements

The position of Data Governance Consultant at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. As Data Governance Consultant, you will work closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy by providing advices.

• Managing a client portfolio in collaboration with Account Managers:

  • Support them on a daily basis in the use of the product

  • Analyze and prioritize the needs

  • Assist with implementation and best practices

  • Ensure their loyalty to increase account revenue through upselling

• Answering technical and product questions to help clients get the most out of DataGalaxy

• Evaluating user experience and recommending improvements

• Contributing to strategic account committees

• Auditing, analyzing, and documenting use cases to provide insights for Product, Marketing, Sales, and clients

• Monitoring platform usage indicators (healthcheck) and customer satisfaction metrics to drive retention, account growth

• Collaborating with the Product team (customer feedback and requests)

• Creating and maintaining content, deliverables, and best practices

• Managing and animating the user community (User Groups on-site & virtual)
  

• At least 5 years of experience in a similar role within data and information management (e.g., data governance, data quality);

• Strong ability to assess the Data Governance market and articulate DataGalaxy's unique value;

• Proficiency in statistical analysis and measurement techniques;

• Expertise in data modelling and inter-application architecture;

• Functional knowledge: data modelling, inter-application architectures;

• Fluency in English and French;

• Bonus: Familiarity with relational and non-relational databases, Business Intelligence (ETL), and Data Visualization (REST API)

• Intro call with our Talent Acquisition Specialist

• Interview with the Hiring Manager

• Meet the Customer Experience team

• Case Study