Customer Success Internship – 6+ months

Location: Remote, but MUST be US-based

Reference ID: REF26142G

About this job

This is a paid internship/Coop, either full or part-time (to be discussed) for a minimum of 6 months

Responsibilities

You will join our North American customer success team and assist the customer success managers in their main objectives:

• Use of Data Impact Dashboard to produce regular client reports & analysis
• Become an industry expert on the Ecommerce space within the North American market (e.g., leads team knowledge share sessions)
• Business use cases & recommendations for clients
• Work closely with other teams within the organization to expand knowledge base internally
• Help to identify new needs for and from our customers and potential business growth
• Opportunity to get involved in company-wide work streams (e.g., building out templates)
• Assist in onboarding new clients
• Support clients on the dashboard
• By the end of this internship, you will build out skills such as
• Effective Communication
• Active Listening
• Knowledge of the product and service
• Quick Thinking
• Analytical Mindset
• Team Player

Qualifications

• Junior year or Senior year of college
• Example majors: Business, Social Science, Ecommerce, Analytics
• Eager to learn about the Ecommerce industry
• Autonomous, you are looking for new challenges
• Proficient in Excel and PowerPoint
• Data-driven
• Problem solver: you understand your clients’ problems quickly and propose appropriate solutions
• Great interpersonal skills: you are strong in communication, active listening, and teamwork

Our Benefits

• Flexible working environment
• Health insurance
• Parental leave
• Life assurance

#LI-DAIM

About NIQ

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. 

NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com 

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.