Assistant Customer Success Manager (stage ou alternance)

The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact.

This is where Data Impact by NielsenIQ comes in! We collect over 80 billion pieces of data daily which we process and use in innovative monitoring tools destined for the industry professionals.
Our objective: to enable our clients to define the best strategy, take the best decisions and optimise their execution in real-time
Today: Data Impact by NielsenIQ is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 40 countries

• A young but experienced and dynamic team with a resolutely start-up attitude!
• A uniquely diverse and international environment with more than 40 nationalities
• Real career development opportunities
• A friendly, relaxed atmosphere and a climate of mutual trust promoting autonomy and challenges

En tant qu’assistant Account Manager en stage, tu intégreras notre équipe de Customer Success. Tu assisteras les Account Managers dans leurs missions principales :

• Support clients : réception des besoins clients et résolution des éventuels problèmes, compréhension et analyses des problématiques clients
• Réalisation d’analyse via l’utilisation des données mises à disposition sur l’outil Data Impact
• Conseil aux clients dans la mise en place et l’exécution de leurs stratégies e-commerce (Action force de vente, stratégie catégorielle, ..)
• Identification des besoins d’évolution des produits et définition des nouvelles fonctionnalités
• Formation des nouveaux clients / nouveaux interlocuteurs
• Projets transverses possible à définir pour faire grandir l’équipe en interne

Process :

• Interview with the HR in English
• Case study - analyse de données 
• Entretien avec le Customer Success Director en français

#LI-DAIM

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

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Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

• Excellent niveau d’anglais à l’oral comme à l’écrit (l’anglais étant privilégié dans les supports internes)
• Tu es en préparation d’un Master 1 ou un Master 2 dans une filière école de commerce ou école d’ingénieur
• Profil « solutionneur » : tu es capable de comprendre rapidement les problèmes de tes clients et de proposer des solutions adaptées
• Tu as un très bon relationnel et tu es aussi bon dans la négociation que dans l’explication et la formation
• Tu es très à l’aise avec EXCEL et PPT
• Tu es autonome et tu recherches des nouveaux challenges