🚀 Your Mission

This position is based in Madrid, working closely with the local Spanish team (7 people) and in constant collaboration with Dashdoc’s wider Customer Success and Product teams.

Your role will focus on onboarding SMB (Small and Medium Business) clients in Spain, helping them get up and running quickly and efficiently with Dashdoc.

You will also contribute to improving the product through client feedback and by participating in customer support activities.

🎯 Your Objectives

• Build strong, trust-based relationships with client teams and ensure their satisfaction.

• Guide and support customers through onboarding so they achieve full use of Dashdoc within 3 months.

• Minimize customer churn by proactively ensuring success and long-term value.

• Share client insights and feedback with the product team to help evolve the solution.

• Take part in customer support to help users and maintain a high-quality experience.

🌟 What Makes This Role Special

• On-site visits with clients, offering exposure to diverse topics and stakeholders.

• A high-impact role where your work contributes directly to the growth of Dashdoc and the success of our clients.

• A fast-moving, empowering work environment with real autonomy.

• Join a close-knit and collaborative team in a scale-up company that’s expanding across Europe.

To join us in VIE, it is necessary to meet certain conditions that you can check here.

• 🧩 What We’re Looking For

  • Ability to quickly understand the product and the client’s business needs.

  • Alignment with our core values: Care, Ambition, Passion, Speed.

  • Strong interpersonal skills: active listening, empathy, and patience.

  • Proactive and detail-oriented, with the ability to suggest practical solutions.

  • Excellent written and verbal communication skills; confident leading client training sessions.

  • Fluent in Spanish & French (spoken and written); English is a strong plus.

  • Driving license (B) and willingness to travel (up to 2 days/month).

  • Bonus: Knowledge of the road freight transport industry.

• 📅 Recruitment Process

  1. Introductory phone call

  2. First interview

  3. Case study assignment and presentation

  4. Second interview

  5. Meet the team

  6. Offer