Customer Success Manager - France (All Genders)

Permanent contract
Salary: Not specified
No remote work


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The position

Job description

Joining the Dailymotion sales team means taking an active part in creating value for the company by helping to roll out premium advertising campaigns on our video catalog.

As a Customer Success Manager (CSM) you will serve as advertisers and agency's point-of-contact for all campaign-related inquiries from start to finish of the campaign lifecycle. Your main KPIs are client conversion and retention. Your scope will include, but is not limited to, the following:

  • Respond to RFPs and client inquiries working closely with Sales directors, AdOps and Marketing teams
  • Identify opportunities for key accounts and build strong advertising recommendations to meet client needs and objectives
  • Expand and develop client relationship (client retention, growth, renewal, and client satisfaction)
  • Conduct in-depth analysis of campaign performance and develop actionable insights/recommendations for future campaigns in form of post-campaign reports
  • Collaborate with AdOps team to secure campaign delivery
  • Collaborate with Sales Marketing team to build strong and effective media and insights solutions
Additional Information

At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you! If needed, we can accommodate our recruitment process for your special abilities.

  • Location: Paris (France)
  • Start Date: ASAP
  • Contract Type: Permanent & Full Time

🔍Want to learn more about us:

For the France offices 

  • 🏡Hybrid Work Framework 
  • 💰 Saving Plan Vivendi 
  • 🍼  Paternity leave or Coparental leave extended 

    🕶️  Living Employee Culture (Events / Trainings / Partys / All hands / Dailymotion tradition…) 

  • 🚀  Career development support (training / internal mobility / compensation cycle / 360 quarter feedback review …)
  • 🏥  High-end Health Insurance and Personal Services Vouchers (CESU)
  • ⛱️  Paid Time off – RTT and Saving time plan (CET)
  • ✅  Meal Vouchers – Public Transport and Bike refund 
  • 🎡 European Economic and Social Committee (sport membership/cinemas vouchers/gift vouchers/discount)  

Preferred experience

  • A first experience in digital advertising and client facing roles is a plus 
  • Excellent organizational, interpersonal and communication (written and verbal) skills
  • Solid computer skills including advanced knowledge of MS suite
  • Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
  • Ability to handle multiple priorities
  • Strong analytical skills
  • Problem identifier and problem solver
  • Ability to function equally well independently and as part of a team

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