• Develop a content roadmap for the community that is aligned with the company values

• Be the point of contact with our community and ensure an excellent customer experience

• Organize and participate in events to build community and create lifetime connections

• Create engaging content including articles and event communications for our community (more than 750 members)

• Analyze and relay community feedback to relevant internal stakeholders (NPS, CSAT)

• Management of the room occupancy and follow-up with new members

• Find and develop new partnerships

• Exceptional oral and written communication skills and able to develop engaging content

• ‘People person’ with great customer service skills and the ability to moderate online and offline conversations with our community

• Analytical approach and problem-solving attitude. You can easily understand complex matters and come up with innovative and strong solutions.

• You’re fluent in French & English.

• Entrepreneurial mindset, you are a self-starter and eager to deliver the best results. You come up with great initiatives and you are a driver for continuous improvement

The recruitment process is divided in 4 steps:

• We check your CV to evaluate your background and qualifications

• We like your profile? We schedule an interview with two members of the team to understand your motivations

• We think you can be a great match? A second interview with your future manager will be planned to check the fit with the company and its values and clarify your expectations

• Congrats! We love your profile! A quick call with our VP Customer Experience to confirm the culture-fit