OVERVIEW

CoStar delivers real-time, verified commercial real estate data that helps clients confidently spot great opportunities and make smart choices ahead of competitors. By combining the power of CoStar’s independent research organization – the industry’s largest – with global data delivery, software, and application solutions, clients can act on opportunities with confidence. We are recruiting for an IT Systems Support Specialist to join our Paris based team.

As an IT Support Specialist you will offer local support to our growing French employee base, but you will also be closely connected to our global business supporting issue resolution remotely. Given the global nature of the role, strong English language skills are essential.

RESPONSIBILITIES

• Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company for all Paris based staff on site & for Remote staff across APAC, EU & North America
• Participate in telephone support rotation providing support to users in offices across Remote staff across APAC, EU & North America via remote assistance tools
• Document problems and solutions in the Service Desk ticketing system
• Inform management of potential problems and identifies problem trends
• Create and maintain computer images
• Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
• Install, configure, maintain and upgrade computer hardware and software.
• Provide videoconference administration and support.
• Any other duties and special projects as assigned

BASIC QUALIFICATIONS

• Bachelor’s degree from an accredited college in IT or a related field of study
• In depth experience in a corporate environment of IT or Service Desk support
• Experience implementing TCP/IP at the workstation level
• Experience supporting Windows 10 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions
• Ability to lift/move equipment up to 100 lbs

PREFERRED QUALIFICATIONS

• O365 Admin experience
• Experience supporting mobile devices such as iPads, iPhones, etc.