What your future position looks like:

Within the Customer Success department you will:

• Lead a team of technical support specialists, in charge of performing clients databases migration to our system & ad-hoc client requests

• Ensure the application of processes and escalation & documentation of technical issues to technical teams

• Identify room for improvements in those key processes 

• For big clients, be the project manager in charge of delivering a best-in-class data migration

• Coordinate support specialists and customer success managers to ensure high quality of client onboarding 

• Work closely with Customer Success managers & Migration developers

You will be a good fit to join us if you:

• Have an engineering studies background - Master level preferable

• Have +2 years of experience with years of professional experience in the IT field

• Already experienced team management

• Led successful projects in your past experiences, and have project management skills 

• Feel comfortable working with Excel / SQL

• Basic understanding of Python

• Knowledge of Notion, Hubspot tools is a plus

• Have business proficiency in English (French is a plus)

• Enjoy taking initiative and achieving results 💪

• Like to be challenged in a dynamic environment

• Can work individually and have a strong team spirit

• Are organised, precise and demonstrate good communication skills (eg. feel comfortable talking to a client)

• Show creativity: creative people are those who share, suggest, and dare to innovate! 🚀