For our Account Management Team in Barcelona, providing outstanding client relationship is our top priority. We’re looking for a dedicated and personable account manager to serve as our main point of contact on the Dutch market.

Your main task will be:

• Owner of the onboarding of your accounts

• Maintain accurate client records, keeping track of any updates

• Act as the first and main point of contact in all matters relating to client concerns, complains and needs via chat, email or phone

• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

• Build and strengthen client relationships to achieve long-term partnerships

• Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities

• Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction

Your Profile

• Are a native Dutch speaker and is fluent in English (other languages are a plus)

• Professional experience as Account Manager/Customer Support Service will be highly appreciated

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

• Proficiency with common customer success and customer relationship management software, such as Intercom and Hubspot

• Proactive, tech-savvy and having a team spirit as a winning combination

• Customer-driven and highly curious about their needs

• Ability to multitask and juggle several responsibilities simultaneously

• Strong written and verbal communication skills

• Good attention to detail and organisational skills

• Good Excel level is a plus

What our interview process looks like:

• Discovery Call with our Talent Acquisition team

• Interview with a Team Member

• Interview with our CSM Manager

• Interview with the Head of CSM