A key lever to achieve this, is to offer an excellent overall customer experience removing a barrier to buy refurbished products. We expect to satisfy more than 99% of our customers by the end of 2022.
Within the Operations team in the Customer Care and Quality Business unit, you will directly report to our Head of Customer Care.
As Public Customer Care Leader, you will occupy a key position in this departement, leading the team representing the Customer Care Voice of BM publicly. You will drive this team making sure every case is resolved timely and publicly demonstrating that our team does an incredible job in saving our customers in need on channels such as Social Media (facebook, twitter…), trustmarks (trusted shops, trustpilot…), BM reviews… Your team will be in charge of answering (well and quickly :) on all those channels to all customer requests.
YOUR MISSION: