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Back Market
Back Market

Performance Analyst Intern

Internship
Bordeaux
Salary: Not specified
No remote work

Back Market
Back Market

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Job description

Back Market is the world’s leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting!).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion. Our mission is simple: empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

Within the Outsourcing Team, Your Mission (If You Accept It): 🥇

  • Support the country BPO (Business Process Outsourcing) managers to cooperate with our Care external providers on a daily basis (operations & performances) and ensure that the forecasts and the budgets are respected on a weekly & monthly basis
  • Monitor and alert in real-time the country BPO managers on the quality of service delivered to our customers and sellers, thanks to a perfect mastery of our tools and KPIs
  • Optimize the KPIs required to manage activities and challenge our Care Providers on their performances and make sure they have all the materials they need to improve them (dashboards, KPIs, files etc.)
  • Think about and implement action plans quickly to improve the quality and productivity of our Care agents
  • Be critical, data driven and proactive in the organization to find the most suitable solutions and make the right decisions

    • You’re At The Right Place If: ⭐

  • You are in your Master degree, Engineering, Business School or equivalent
  • You are familiar with the pack Office and in particular with Excel to manipulate data (pivot tables, graphs, use of formulas)
  • You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself
  • English is a no brainer for you, French is a bonus - you will have to work with English speakers and will be surrounded by French speakers 
  • You have good communication skills, you’ll work with different teams and people from diverse backgrounds and culture
  • You are committed to taking care of our providers and helping them best represent our brand and making our customers (and our refurbishers) happy
  • You like to do concrete things and get your hands dirty!
  • You know how to prioritize and take care of details
  • You are eager to learn and you want to immerse yourself in a very, very fast-growing startup

    • About the internship:

    - Starting date is in January or February, 2023

    - Duration : 6 months

    - Full-time role

    - Location : Bordeaux, France

    --> You must have an internship agreement provided by your current French school

    Recruitment Process:

    - HR Interview (30min video-call on Zoom) with Stéphane, Talent Acquisition Specialist

    - Technical test (home assignment)

    - Technical Interview (45min video-call on Zoom) with Philippine, our Lead BPO Performance.

    - Cultural and team fit Interview (30min video-call on Zoom) with Julia, one of our Care Country Managers.

    WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

    Want to know more?