Back Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).

Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics. Why? Refurbished tech helps lower our collective environmental impact. We have indeed contributed to avoid the production of more than 1,000,000 tons of CO2e worldwide since our launch in 2014.

Be part of an exciting and growing international adventure that will change the way the world consumes tech.

Providing trust is central to BackMarket’s success and value, which can only be delivered through outstanding and consistent Quality. 

We’re looking for our global Director of Quality to establish BackMarket as the best technological expert of the Electronics Refurbishment Industry and help our thousands of sellers reach the highest level of quality possible.

Based in our New York office, you will lead our Innovation Lab and Seller Quality Control teams, which are responsible for bringing the defective rate of refurbished products as low as that of new products. As Director of Quality, you will embody BackMarket’s technical expertise and act as our ambassador with internal and external stakeholders such as our customers, sellers, investors and the press. 

YOUR MISSION: 🥇

Lead and develop a distributed expert and operator team forming the Innovation Lab, BackMarket’s owned expert labs based in New York and Bordeaux, and the Seller Quality Control team

Establish BackMarket as a technological expert in the Electronics Refurbishment Industry:  

Elevate BackMarket’s thought leadership to build brand authority. 

Lower the defective rate of refurbished devices to the level of new products.

YOU ARE IN THE RIGHT PLACE IF YOU HAVE: ⭐

RECRUITMENT PROCESS

This position has an estimated annual base salary range of $190,000 to $240,000, plus opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls

WHY SHOULD YOU JOIN US ? ✌🏼

- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,

- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right).

- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become.

- A meaningful mission. But also fun. We're serious about changing the landscape of the electronics industry and we like to keep things spicy.

- A booming scale-up: we are rapidly growing in Europe, the USA and in Asia!

- Welcoming, safe, and inclusive working environment where everyone's opinion, differences, and backgrounds are heard and respected.

Back Market is an Equal Opportunity Employer which means we pledge to not discriminate against employees based on race, color, religion, sex, national origin, age, disability or genetic information.. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Back Market is helping to address one of the biggest challenges of our time: climate change. We take this so seriously that we were awarded status as a “Société à Mission”, or company with a social mission, by the French government. We know we can’t tackle a global problem without a globally representative team so we are committed to embedding diversity, equity and inclusion principles in every aspect of our organization. But more importantly, being One Loving & Free Spirited Tribe is in our DNA as it is one of the five foundational values of our company since we got started way back in 2014. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives. We know our lofty goals cannot be reached unless everyone has a seat at the table along with the resources and opportunity to grow.