Customer Services Agent - France H/F
Back Market

Back Market

Customer Services Agent - France H/F

  • Temporary (6 month(s))
  • Starting date:
  • Salary: €25K
  • New York
  • Education: 3 years of college
  • Experience: > 1 year

The company

Back Market

Back Market

  • Environment / Sustainable Development, Collaborative Economy, E-commerce
  • From 250 to 2000 employees

The job

Customer Services Agent - France H/F

  • Temporary (6 month(s))
  • Starting date:
  • Salary: €25K
  • New York

  • Education: 3 years of college
  • Experience: > 1 year

This position was filled!

Who are they?

Launched in November 2014 by Thibaud Hug de Larauze, Quentin Le Brouster, and Vianney Vaute, Back Market is the world’s leading dedicated renewed tech marketplace.

We bring high-quality, professionally refurbished, electronic devices and appliances to customers in 16 countries. With 884M€ raised already, we are sabotaging ‘new’ by connecting highly selected professionals to consumers who are looking for a more affordable, reliable and ecological alternative to purchasing brand new products. ☠️

Leading the way in a shift towards a circular economy, freeing the planet from electronic waste, and building a leading global tech company are three solid reasons to wake up every morning. Taking part in Back Market’s adventure means committing to an ambitious project with a strong social and environmental impact!

We are committed to providing an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, Barcelona, New York, London, Prague and Berlin).

Come join a talented, humble and passionate team at the heart of innovation.

Back Market
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Job description

As a key member of the global Customer Care team, you’ll help to develop and scale Back Market in FRANCE (France, Germany, Spain, Italy, Belgium as of today – many more countries to come). Based in our Paris office, you’ll work closely with our commercial, marketing and technical teams, a group of passionate professionals who are dedicated to making sure our products and the Back Market brand stand out.

Reporting to our Customer Care Manager – one of a kind – your duties will include:

  • Responsible for a specific portfolio of merchants, you look after their performance and quality, endorsing an account managing role
  • Pre-Sale and consultative approach to help customers make the right choice
  • Handling inbound and outbound calls, e-mails with customers and merchants
  • Track and escalate merchant-related issues keeping in mind our role is to help them improve both quality and processes to decrease the number of contacts we/they receive
  • Provide prompt, efficient and consistent information/communication in line with company policy and follow-up on your own cases, from inception to completion
  • Exceed customers’ expectations and ensure all key performance indicators (response time, satisfaction rate, e-reputation etc.) improve
  • Assist Customer Care as well as Business Development teams in any and all activity

Preferred experience

  • Customer Services experience, including telephone work preferred
  • Entrepreneurial mind is key, you are open-minded and always eager to exceed expectations
  • Country native, French is your mother tongue and has absolutely no secret for you (written and spoken)
  • English is a plus as you’ll be part of an international team, not a deal breaker though
  • A professional, pro-active and ‘can do’ attitude with exceptional attention to detail and excellent organisational as well as communication skills
  • Empathy is one of your top qualities
  • Perfect understanding of customer value
  • “Getting things done” is your lifestyle
  • You understand what “startup” means
  • Passionate about growth and eager to learn
  • Fantastic team player

What you must know:

  • Great office groove - we genuinely value feedback and initiative !
  • Talented and passionate teams
  • Located in central Paris (75003)
Back Market
Back Market

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